Frequently Asked Questions

Questions

• Optimal is web-based. Is it secure?
• Are the any harmful emissions from the equipment?
• What about the administration involved? Do I need additional software to operate the Optimal system?
• Is it user-friendly?
• Optimal is a wire-free system using radio signals to communicate. How do prices compare with a wired system?
• How do I know Optimal is as good and reliable as you say do I only have your word for it?

Answers

Q. Optimal is web-based. Is it secure?

A. Yes. Access to your system is password controlled and within your own system you can password-restrict access and also access levels, ie from viewer status only up to administrator level, where the administrator can view sensitive data or change details. Also, the system is hosted by us, off-site, adding to the security protection.

Q. Are the any harmful emissions from the equipment?

A. Optimal equipment is completely safe. We use low power radio devices that work on a 434MHz frequency, with transmitted power restricted to 10mW. This is the same as car central locking key fobs, home security systems (sensors and controls) and wireless keyboards or headphones.

Q. What about the administration involved? Do I need additional software to operate the Optimal system?

A. No. No additional software is required, nor will you have to make any changes to your existing back office systems. Once you go live with your Optimal system, all you need to be able to view your data on screen or to generate and download reports is automatically handled by our program.

Q. Is it user-friendly?

A. Yes. We will give you training on how to use Optimal and will also show the administrator of your system how to set up utility profile parameters, alarm and message alerts. We are also able to provide telephone support – and when you call us you get to speak to an expert in our UK head office, not to someone in a remote call centre.

Q. Optimal is a wire-free system using radio signals to communicate. How do prices compare with a wired system?

A. Considerably lower. With no cabling to install and no reinstatement of any surfaces, installation and materials costs for Optimal are much lower than for a wired system. This will be reflected in the price we will quote you after we have carried out a detailed site survey and also agreed with you what features you want to incorporate in your Optimal system. Optimal installation is quicker, with little or no disruption to your staff, work place or the normal running of your business. Also, with less to install, Optimal is more reliable than a wired system.

Q. How do I know Optimal is as good and reliable as you say – I only have your word for it?

A. A fair question. Firstly, look at the accreditations we have, as shown throughout this website. We would not be permitted to display these if we did not satisfy these respected bodies that we deliver what we promise. Secondly, take a look at the white papers in the media/download section. Thirdly, before you purchase a system we are happy to let you speak to existing clients for their verdict on Optimal and the savings they have achieved in utility consumption, bills and carbon emissions.